Shipping policy

Where We Ship

We currently ship to addresses within the United States only. International shipping is not available at this time.

Processing Time

Orders are typically processed within 1-3 business days before shipping. Processing time is separate from transit time.

Shipping Time

Once shipped, most orders arrive within 3-7 business days. Delivery times may vary based on your location and are estimates, not guarantees.

Shipping Costs

We offer free shipping on all orders within the United States.

Order Tracking

Tracking information becomes available once your order's processing period is complete and it has shipped. If you have questions about your order status, contact us at sales@freehound.shop.

Delays

Occasionally, shipments may be delayed due to weather, carrier issues, or high order volume. We'll do our best to notify you of any significant delays affecting your order.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. If it's still missing after 48 hours, contact us at sales@freehound.shop and we'll help resolve it.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer, but contact us as soon as possible if you notice an error, we may be able to correct it before the order ships.

Contact Us

Questions about shipping? Reach out to sales@freehound.shop.