Return & Refund Policy
Last updated: September 27, 2026
Our 30-day guarantee
Try your leash on real walks for 30 days from delivery. If it isn't right for you and your dog, email sales@freehound.shop and we'll make it right.
| Situation | What you get | Return shipping |
|---|---|---|
| Damaged, defective, or wrong item | Free replacement or full refund, your choice | None needed in most cases, or paid by us |
| It doesn't fit you or your dog | Replacement or full refund | Paid by us |
| Changed your mind | Full refund of the item price once we receive it | Paid by you |
Return window
Returns and refund requests are accepted within 30 days of delivery. We accept returns from US addresses only, matching where we ship.
How to start a return
Email sales@freehound.shop within 30 days of delivery with your order number, what's wrong, and a photo if the item is damaged or doesn't fit. We reply within 2 business days with next steps and, if needed, a return address. Please don't send anything back before we reply, because returns go to different addresses depending on the product.
Condition
Normal trial use is fine. We can't accept returns of items with chew damage, cuts, or damage from misuse, or requests made more than 30 days after delivery.
Refunds
Approved refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few extra days to post it. There are no restocking fees.
Exchanges
Want a different color? Email us. We'll refund your return once received so you can order the color you want, or send a replacement for fit issues and damaged items.
Size guidance
Please check the size and fit section on each product page before ordering. For example, the Freehound Signature Leash is made for dogs 25–120 lbs. Not sure? Email us and we'll help you choose.
Cancellations
You can cancel any order that hasn't shipped yet. Email us as soon as possible, ideally within 12 hours of ordering.
30-Day Walk Challenge
The Walk Challenge is a free digital bonus included with every leash. It has no cash value and isn't refunded separately. You keep your Walk Card either way.
Contact
Freehound · sales@freehound.shop